The data controller is:
If you have any questions about your data or this policy, email us at the address above.
Depending on how you use the Site, we may collect:
Account data — your name or username, email address, and password (stored in encrypted form) when you register.
Order data — the products you buy, your order history, and the email address used for delivery of digital files. For any future physical orders, this will also include a shipping address.
Payment data — we use third-party payment providers (see Section 5). We do not collect or store your full card or bank details. For PayPal we receive confirmation of payment and limited details such as your name and email. For cryptocurrency we may record the wallet address and transaction details associated with your payment.
Supporter submissions — any name, character details, or other content you submit for a Supporter Product, so we can add it to the relevant game.
Communications — the content of emails or messages you send us, and our replies.
Newsletter data — your email address, if you sign up for our newsletter.
Technical and usage data — your IP address, browser type, device information, and how you use the Site, collected through cookies and similar technologies (see Section 8).
We use your data to:
Where the EU/UK General Data Protection Regulation or the Serbian Law on Personal Data Protection applies, we rely on the following legal bases:
We use trusted third parties to handle payments. When you pay, your payment is processed by them under their own privacy policies:
We only receive the information needed to confirm and fulfil your order.
We do not sell your personal data. We share it only with:
Some of our providers may process data outside your country, including outside the EEA. Where this happens, we take steps to ensure your data is protected by appropriate safeguards, such as standard contractual clauses.
We use cookies and similar technologies to make the Site work, remember your cart and login, understand how the Site is used, and (with your consent) for analytics. You can control cookies through your browser settings and, where shown, our cookie banner. Some essential cookies are needed for the Site to function and cannot be switched off.
We keep your data only as long as needed for the purposes above:
When data is no longer needed, we delete or anonymise it.
Subject to applicable law, you have the right to:
To exercise any of these, email milo@suprender.com. We will respond within the time required by law. You also have the right to complain to a data protection authority — in Serbia, this is the Commissioner for Information of Public Importance and Personal Data Protection. If you are in the EU, you may also contact your local supervisory authority.
We use reasonable technical and organisational measures to protect your data, including encryption of passwords and secure handling of payments through our providers. No method of transmission over the internet is completely secure, but we work to protect your information and limit access to it.
The Site is not directed at children under 16. We do not knowingly collect data from children under this age. If you believe a child has provided us data, contact us and we will delete it.
If you sign up for our newsletter, we will email you updates, prototypes, and behind-the-scenes content. Every email includes an unsubscribe link, and you can opt out at any time. We will not add you to marketing emails without your sign-up.
We may update this Privacy Policy from time to time. The current version is always posted on the Site, and we will update the "Last updated" date when we make changes.
For any privacy questions or requests, email info@suprender.com.