Welcome to Suprender. These Terms & Conditions ("Terms") govern your use of this website (the "Site") and any purchases you make from it. By using the Site or placing an order, you agree to these Terms. If you do not agree, please do not use the Site.

1. Who we are

This Site is operated by Suprender DOO ("Suprender", "we", "us", "our"), a company registered in Serbia.

Registered company name: Suprender DOO Smederevo
Company registration number: 115740723
Registered address: Smederevo, Serbia
Contact email: info@suprender.com

If you need to reach us about an order, your account, or these Terms, email us at the address above.

2. Definitions

"Digital Products" means files delivered electronically, such as wallpaper packs and printable posters.
"Supporter Products" means products where your name, character, or chosen details are added into one of our games (for example, a hero, enemy, elite enemy, or a custom dwarf), and any associated perks such as a Discord role.
"Physical Products" means any tangible goods we may sell in future, such as printed merchandise.
"Submitted Content" means any name, character details, text, or other content you provide to us for a Supporter Product.
"You" means the person browsing the Site or placing an order.

3. Eligibility and accounts

You must be at least 16 years old, or the age of digital consent in your country, to make a purchase or create an account.

When you create an account, you agree to provide accurate information and to keep your login details secure. You are responsible for activity that happens under your account. Let us know promptly if you believe your account has been accessed without permission.

4. Products and descriptions

We try to describe and picture our products as accurately as possible. Because screens and printers vary, exact colours and appearance may differ slightly from what you see on your device. Pixel art is intentionally stylised, and that look is part of the product.

We may add, change, or remove products at any time.

5. Orders and payment

When you place an order, you are making an offer to buy. Your order is accepted once we confirm it and, for Digital Products, once the download is made available to you.

We currently accept payment via:

PayPal
Cryptocurrency

Payments are processed by third-party providers. We do not see or store your full payment card details. By paying, you also agree to the relevant provider's terms.

Pricing errors. We try to keep prices accurate, but errors can happen. If a product is listed at an obviously incorrect price (for example, due to a typo or system glitch), we may cancel the order and refund you, even after it has been confirmed. We will let you know if this happens.

Cryptocurrency payments. If you pay with cryptocurrency, you accept the following:

Transactions are processed on the relevant blockchain and, once confirmed, are generally irreversible.
You are responsible for sending the correct amount, to the correct address, on the correct network. We are not responsible for losses caused by your error, such as sending to a wrong address or network.
Payment is only complete once the transaction is confirmed on-chain. Until then, your order is not processed.
You are responsible for any network, gas, or conversion fees.
We do not provide financial, investment, or tax advice. You are responsible for any tax arising from your use of cryptocurrency.

Refusing or reversing transactions. We may refuse, cancel, or where possible reverse a transaction that we reasonably believe is fraudulent, unlawful, or in breach of applicable sanctions or anti-money-laundering rules.

All prices are shown in [CURRENCY] and, unless stated otherwise, include any applicable taxes. You are responsible for any transaction, network, or conversion fees charged by your payment provider or wallet.

6. Delivery of Digital Products

After your payment is confirmed, your Digital Products are made available to download from your account or via a download link. Please download your files promptly and keep a backup, as download links may expire.

If you have any trouble downloading or your files are missing or corrupted, contact us and we will fix it or re-send them.

7. Licence and acceptable use — please read

This is important, so we've kept it plain.

When you buy a Digital Product, you are buying a personal-use licence, not the artwork itself. We (and our artists) keep all ownership and copyright.

You may:

Use the files for your own personal enjoyment — set wallpapers on your own devices, and print posters for your own home.

You may not:

Resell, redistribute, share, sub-licence, or give away the files.
Use the files commercially or for profit.
Modify the artwork and pass it off as your own.
Upload the files to other sites, marketplaces, or file-sharing services.

The licence is personal to you and non-transferable. If you'd like to use any artwork beyond personal use, contact us first — we're happy to talk.

8. Supporter Products — special terms

Supporter Products let your name or character become part of one of our games. Because these involve content you choose, the following extra terms apply.

Content rules. Any Submitted Content (names, character details, look) must:

Fit the setting and tone of the relevant game.
Not be NSFW, hateful, harassing, discriminatory, or offensive.
Not use the name or likeness of a real person without their permission.
Not infringe anyone's trademark, copyright, or other rights.

Review and right to refuse. We review every submission before it is added. We may ask you to change anything that doesn't fit, and we reserve the right to refuse content that breaks these rules. If we cannot agree on suitable content, we may offer a refund instead.

Your responsibility and indemnity. You are responsible for the Submitted Content you provide, and you confirm you have the right to submit it. You agree to indemnify us against any claims, losses, or costs arising from Submitted Content that breaks these rules or infringes someone else's rights.

Our right to remove or change content. Even after Submitted Content has been added to a game, we may edit, move, or remove it if we later find it breaks these rules, if we receive a complaint, if it is required for legal reasons, or as part of ongoing development changes to the game. Where reasonable, we will contact you first.

Timing. Your name or character is added in a future game update, not immediately at purchase. The exact timing depends on our development schedule.

Nature of the perk. A Supporter Product is a one-off, personal acknowledgement tied to the game. It is not transferable or resellable, and it does not grant you any ownership of, or rights in, the game itself. Game content may change over time as development continues.

Discord roles. Where a Discord perk is included or added, it is provided through Discord and subject to Discord's own terms. Access depends on you joining and remaining in our server and following its rules.

9. Refunds and cancellations

We want you to be happy with your purchase. Our refund approach depends on the product type.

Digital Products (wallpapers, posters, etc.).

If your file is faulty, corrupted, or was never delivered, we will always fix it or give you a full refund.
If you have not yet downloaded the file, you may request a refund within 14 days of purchase.
Once a file has been downloaded, we cannot offer a guaranteed refund, because the product is already in your possession and cannot be returned. We may still offer one at our discretion as a goodwill gesture.
Where the law gives you a statutory right to cancel digital purchases, that right may end once download has begun, which you acknowledge at checkout.

Supporter Products.

You may cancel for a full refund any time before your name or character has been added to the game.
Once your content has been added, the work is complete and personalised, and it is non-refundable.
If we refuse your submitted content and no suitable alternative can be agreed, we will refund you.

Physical Products (future).

You may return unused, undamaged physical items within 14 days of receipt for a refund, in line with applicable consumer law.
You pay return shipping unless the item arrived faulty or incorrect.

Crypto payments. Where a refund is due on a payment made in cryptocurrency, we will refund the equivalent value at the time of refund. Because crypto values fluctuate, the amount of cryptocurrency returned may differ from the amount you originally sent. Where possible we may offer the refund in another form (such as store credit) by agreement.

To request a refund, email milo@suprender.com with your order details.

10. Physical merchandise

If and when we sell Physical Products, additional terms relating to shipping times, delivery areas, customs, and returns will apply and will be shown at the point of sale. Some physical items may be made to order (print on demand), which can affect production and delivery times.

11. Intellectual property

All content on the Site — including games, artwork, characters, logos, text, and the Suprender brand — is owned by us or our licensors and is protected by copyright and other laws. Buying a product does not transfer any ownership of this content to you, beyond the limited personal-use licence described above.

12. Copyright and content complaints

We respect intellectual property rights and expect our users to do the same. If you believe that content on the Site, or content added to one of our games, infringes your copyright, trademark, or other rights, please email info@suprender.com with:

A description of the right you believe has been infringed.
Where the content appears.
Your contact details.
A statement that you believe, in good faith, that the use is unauthorised.

We will review valid complaints and remove or change the content where appropriate.

13. Acceptable use of the Site

You agree not to misuse the Site, including by attempting to gain unauthorised access, disrupting the Site, scraping or copying content at scale, or using it for unlawful purposes.

14. Suspension and termination of accounts

We may suspend, restrict, or close your account, and cancel pending orders, if you:

Breach these Terms.
Redistribute, resell, or share our Digital Products in breach of the licence.
Submit content that breaks the Supporter Product content rules.
Make a fraudulent payment or improper chargeback.
Use the Site or products unlawfully or abusively.

Where appropriate and lawful, we will give you notice. Closing your account does not remove your obligations under these Terms that are intended to survive (such as the licence restrictions and indemnities).

15. Disclaimers and liability

We provide the Site and products with reasonable care, but "as is" to the extent permitted by law. We do not guarantee the Site will always be available or error-free.

Nothing in these Terms limits any liability that cannot legally be limited (such as liability for death or personal injury caused by our negligence, or for fraud). Subject to that, our total liability to you for any claim relating to a product is limited to the amount you paid for it.

We are not responsible for issues caused by your own equipment, software, internet connection, printer, or third-party services (such as Discord, PayPal, or blockchain networks).

16. Changes to these Terms

We may update these Terms from time to time. The version posted on the Site applies to your order at the time you place it. We will update the "Last updated" date when we make changes.

17. General

Severability. If any part of these Terms is found to be invalid or unenforceable, the rest of the Terms remain in full effect.
Entire agreement. These Terms, together with our Privacy Policy and any terms shown at checkout, are the entire agreement between you and us regarding your use of the Site and your purchases.
No waiver. If we do not enforce a right under these Terms on one occasion, that does not waive our right to enforce it later.
Assignment. You may not transfer your rights or obligations under these Terms without our consent. We may transfer ours, for example if our business is restructured or sold, without reducing your rights.

18. Governing law

These Terms are governed by the laws of the Republic of Serbia, and any disputes will be subject to the courts of Serbia, unless mandatory consumer protection laws in your country of residence give you additional rights.

19. Contact

Questions about these Terms? Email info@suprender.com.